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Terms and Conditions

Here you can see the business conditions of Clarisima, sro, with its registered office at Na bateriech 23/475, 162 00 Praha 6, IČ: 27160122, DIČ CZ27160122, a company registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 100867, for the sale of goods via online store located at the internet address Correspondence and contact address: Argentinská 516/40, 170 00 Prague 7, LESS MESS complex

§ 1 All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contractual relations are not regulated by these business conditions, they are governed by the Civil Code (No. 89/2012 Coll.) For the case of the consumer. Or in the case of entrepreneurs, unregulated relationships are governed by the Commercial Code (513/1991 Coll.).

§ 2 By placing an order, you agree to the terms and conditions below. You also confirm your acquaintance with these conditions, as well as with the complaint procedure. All orders placed by you are binding.

§ 3 The seller reserves the right to refuse to process the order mainly due to the real threat of non-compliance with the obligation to take delivery of goods or in the case of activities leading to damage to the seller.

§ 4 The condition for the validity of the electronic order is the completion of all data and requisites prescribed by the form. The seller reserves the right to verify by telephone the data specified in the order.

§ 5 The buyer is obliged to take the ordered goods and pay their total price. The buyer understands the total amount to be paid when sending the order, even before its binding confirmation. The seller reserves the right to change the price due to typos or incorrectly transferred prices from its database - only until the physical dispatch of the goods. In this case, they must immediately contact the buyer, who has the right to withdraw from the contract immediately. If the buyer wishes to exchange the goods, the cost of exchanging the goods is borne by the buyer.

§ 6 According to the valid Civil Code, the buyer has the right to cancel the sent order or withdraw from the contract without giving a reason and without any sanction within 14 days of receipt of performance. The seller is also obliged to return the funds paid to the buyer no later than 30 days after withdrawal from the contract. The goods returned by the buyer must be secured so that they are not damaged during transport. Shipping costs are paid by the buyer.

§ 7 All listed prices include VAT. Prices are valid at the time of ordering. The tax document is part of the shipment.

§ 8 The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself.

§ 9 According to § 616 of the Civil Code, as amended, you have the opportunity to file a conflict with the purchase agreement. 1) The seller is responsible to the buyer for the fact that the sold thing is in accordance with the purchase contract when taken over by the buyer, especially that it is without defects. 2) Unless otherwise provided by this Act, compliance with the purchase contract pursuant to paragraph 1 further means that the item sold has the quality and useful properties required by the contract, described by the seller, manufacturer or his representative, or expected on the basis of advertising, or quality and useful properties for a thing of such a kind that it meets the requirements of legal regulations, is in an appropriate quantity, measure or weight and corresponds to the purpose stated by the seller for the use of the thing or for which the thing is usually used. In the case of foodstuffs, the date of minimum durability must be indicated and, in the case of perishable foodstuffs, the expiry date. If the nature of the thing allows it, the buyer has the right to have the thing inspected before him or to have its activities shown to him. 3) In the event that the item is not in accordance with the purchase contract upon acceptance by the buyer (hereinafter referred to as "conflict with the purchase contract"), the buyer has the right to have the seller return the item to the condition corresponding to the purchase contract free of charge and without undue delay, at the request of the buyer either by exchanging the item or by repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the breach of the purchase contract before taking over the thing or caused the breach of the purchase contract himself. 4) A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered a conflict already existing at the time of taking over, unless it contradicts the nature of the thing or unless proven otherwise.


Protection of personal data: § 1 By registering, you consent to the inclusion of the provided data (name, surname, address, telephone number and email address) in our database and the possibility of their subsequent processing. The information is used only to process the required orders. We protect your personal data and proceed in accordance with Act No. 101/2000 Coll. In no case do we provide this information to a third party. Changing personal data is possible in the account settings, electronic